Frequently asked questions
Which charms are in stock and which charms need to be made to order?
All charms are made to order, there are almost never any charms "in stock". Due to all the different variables (e.g. colors, materials, detail, engraving, strap sizes etc.), it is the best if the charms are made accoriding to your specifications.
What is Special Order and how do I request one?
A Special Order is a commission of a brand new charm design. You will need to provide a high resolution image of the source material that you own. Prices may vary based on size, material and difficulty. Please send a DM on Instagram or Line to kick-start the process.
How long is the processing time?
Short answer is "it depends". Lead times can range from less than a week to a month. If you are concerned about this please send a DM first to check availability and how many orders are queued at the time. Generally, special orders tend to take longer than existing designs.
How long does the order take to be delivered?
Shiping times again depend on several factors. Standard shipping typically delivers very fast to USA. Deliveries to most other counteries arrive within 2 weeks. Express shipping to Hong Kong and Singapore (the most popular "express" destinations) is typically 2 to 3 days. All orders can be tracked from door to door.
Is my country eligible for the AUD 10 standard shipping rate?
The AUD 10 "flat" standard shipping rate applies to the following countries: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, UK, Ukraine and USA.
What is the packaging like? I would like to request gift wrapping.
All leather charm orders will come in a custom made black paper box wrapped in ribbons with the Hayashi Handcraft logo embossed.
Does ordering many charms make me eligible for a discount?
Unfortunately no. Each charm is hand made and is equally time consuming. However, if ordering 4 or more charms, you can get free standard shipping and choose a free gift when you check out!
Can I commission other leather goods (e.g. card holders, wallets, bags)?
Yes that could be possible. Please send a DM so we can discuss.
Can I post pictures of the charms on social media once I receive them?
Of course, that would be wonderful. Please remember to tag (๑°꒵°๑)･*♡